General FAQ
Quick links:
Booking: Contact • Terms & Conditions • Privacy
Merch: Store • Returns & Refunds • Size Guide • Shipping & Delivery
Booking & Process
Q: How do I check availability and get a quote?
A: Send us the basics—date, city/venue, event type, guest count, set length, and whether you need sound/lighting—via our contact form. We’ll confirm availability, provide a flat, all-in quote, and hold your date for 7 days while you review.
Q: What’s required to secure the date?
A: A signed e-contract and a retainer of 25%–50% (applied to your total). The balance is due 7 days before the event unless otherwise agreed.
Q: What forms of payment do you accept?
A: Credit/debit cards, Apple Pay, Google Pay, and PayPal via secure checkout. We can also invoice for bank card payment.
Q: Will I receive a formal agreement?
A: Yes—every booking includes a professional performance agreement outlining scope, timeline, and policies (cancellation, force majeure, etc.). A W-9 and insurance COI are available upon request.
Performance & Production
Q: How long do you play?
A: Our most popular formats are 2 × 60-minute sets or 3 × 45-minute sets within a 3-hour window. We can customize from a single 45-minute showcase up to a full evening.
Q: Can you provide MC services and background music between sets?
A: Absolutely. We’ll MC key moments (introductions, announcements) and curate break music to keep the energy up.
Q: Do you bring your own sound and lighting?
A: Yes. For most private and mid-size events we arrive fully self-contained—professional PA, wired/wireless microphones, and basic stage-wash lighting suitable for audiences up to ~200. For larger rooms, theaters, or festivals, we’ll interface with your in-house/contracted AV and advance the show with our stage plot & input list. When the scale or technical requirements warrant it, we can supply a dedicated sound engineer (FOH/monitors)—this is added to the quote as a separate line item.
Q: What about volume limits or venue sound restrictions?
A: We’re comfortable working under venue dB limits/noise curfews—please let us know in advance so we can tailor the rig and set.
Q: What styles do you play?
A: Modern & classic country, southern rock, and a high-energy mix that works for dance floors and headline slots. Send us your “must-plays” and “no-plays”—we’ll shape the night around your crowd.
Q: Will you learn a special song (first dance, walk-in, etc.)?
A: Absolutely. We already cover a big catalog of modern & classic country/southern rock, so your song is often already in our rotation. If it’s new to us, we offer a custom arrangement service—typically $100 per song with 14+ days’ notice. Rush preparation is available inside two weeks (additional charge may apply). For wedding/corporate packages, one special song can be included—ask us when you inquire.
Q: What’s the overtime policy?
A: If the party’s rolling, you can extend on site (band availability permitting). Overtime is billed per half-hour at $75 per musician and $100 for the sound engineer; we’ll confirm before continuing.
Logistics, Venue & Rider
Q: What are your space and power needs?
A: Ideal stage footprint [16′ × 20′] (we can adapt), (2) 20A 120V circuits near stage, and standard access to the room for load-in. We’ll share a stage plot in advance.
Q: How much time do you need for load-in and soundcheck?
A: 60–90 minutes for load-in/soundcheck (longer for large rooms). We prefer the room cleared during final soundcheck.
Q: Do you need a green room or hospitality?
A: For events over 3 hours on site, a private green room with water/soft drinks is appreciated. For long days or remote locations, hot meals or buyout may apply—outlined in the contract.
Q: What if my event is outdoors?
A: We love outdoor shows! We require adequate cover (roof or tent with sidewalls if wind/rain), solid/stable flooring, and safe power. If weather threatens safety or equipment, we’ll temporarily pause or move to Plan B.
Q: Do you travel?
A: Yes—regional and national. A travel fee applies beyond 50 miles of Fort Worth, Texas. Lodging may be required for late endings, extreme early call times, or distances over ~200 miles.
Q: Are you insured?
A: Yes. We carry commercial general liability and can name your venue as additional insured when requested at booking.
Repertoire & Experience
Q: Can we request a specific vibe (dance party, listening room, honky-tonk)?
A: Definitely. Tell us the crowd and setting—we’ll program dynamic sets that peak at the right moments and land the finale.
Q: Do you take live requests from the audience?
A: If appropriate for the event and schedule, yes. We use discretion to keep momentum and meet your timeline.
Q: Do you provide ceremony or cocktail-hour music in addition to the reception?
A: Yes—ask about add-on acoustic duo/trio or DJ-style playlists for earlier segments.
Timeline & Communication
Q: When do we finalize details?
A: We host a run-of-show call about 2–3 weeks out to confirm load-in, cues, special announcements, and attire. You’ll also get a day-of contact for seamless coordination with your planner/venue.
Q: What do you wear?
A: We match the event—stage-ready casual, smart casual, all-black, or Western formal. Tell us your aesthetic.
Pricing, Invoicing & Policies
Q: What drives price?
A: Date, location, performance length, production needs (PA/lighting), and crew size (band + engineer). We quote a clear all-in number so there are no surprises.
Q: What’s your cancellation/reschedule policy?
A: The retainer is non-refundable once the date is held. Reschedules are subject to availability; new pricing may apply if the scope/date changes. Full terms are in your agreement and our Terms & Conditions.
Q: Are tips customary?
A: Totally optional, but always appreciated. We can set a discreet tip jar or digital tipping on request.
Merch (At Shows & Online)
Q: Will you sell merch at our event?
A: Yes—just provide a 6’–8′ table near foot traffic. We handle card & contactless payments and can settle with you for any revenue splits you prefer (many private events skip the split; up to you).
Q: Can we order custom event merch?
A: Absolutely—limited-run designs for corporate retreats, festivals, or private parties. Minimums, pricing, and timelines vary; contact us 6+ weeks in advance.
Q: Where is your online merch fulfilled?
A: Orders are made to order with a professional print partner and ship directly to you. See Shipping & Delivery for typical timelines and Returns & Refunds for our policy (defects/damage covered; no size exchanges—use the Size Guide).
Q: How do I exchange a size?
A: Because items are printed on demand, we don’t offer size exchanges for change-of-mind. If a product is defective or misprinted, we’ll replace it—just email support within 30 days of delivery.
Media, Recording & Promotion
Q: Can guests film or livestream?
A: Yes—please do! We love seeing your clips. Personal phone videos and photos are welcome (short clips are best).
Tag us on social media so we can share your moments.:
- Instagram/TikTok: @hazard.county.music
- Facebook: Search Hazard County
For professional filming, full-song uploads, tripods/drones, a board-mix audio feed, or any livestream, please request clearance at least 7 days in advance. Some venues and publishers have rules we need to follow, and we want your video to look and sound great.
Friendly guidelines: enjoy from your spot, don’t block aisles or sightlines, no flash on stage, and please keep gear off the stage area. If a venue/staff request comes up, we may ask you to pause recording.
Q: Do you have promo assets for our marketing?
A: Yes—press photos, logo files, stage plot, input list, and a short bio. We’ll share a download link after booking.
Peace of Mind
Q: What if something unexpected happens (illness, weather, force majeure)?
A: We maintain reliable subs, backup plans, and pro-level communication. If an uncontrollable event prevents performance, we’ll work with you to reschedule per the agreement.
Q: What sets Hazard County Music apart?
A: High-energy country showmanship, tight musical direction, premium production, and white-glove client service—from the first call to the encore. Your vision comes first—and we handle everything behind the scenes so you don’t have to.
Still have questions?
Email booking@hazardcountymusic.com or request a quote via our contact page. We’ll respond quickly with availability, ideas, and a custom plan for your event.